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Contact Us
About Us
About Us
Accreditations
Academic & Exam Board
Quality Policy
Training Approach
Our Trainers
Our Partners
Our Courses
New Entrants
Course Previews
Singapore Workforce Skills Qualifications (WSQ)
Certificate in Community Care (AIC)
Singapore Workforce Skills Qualifications (WSQ)
WSQ Care Assistance
In-Service Professionals
Clinical Courses (AIC)
Governance & Organisational Excellence (AIC)
Leadership & People Management (AIC)
Peripheral Venepuncture for Upper Limbs
Nasogastric Tube Feeding (NGT)
Executives
Masterclass
Data Protection Management Awareness Course
First Aid & Life Support Trainings
BCLS + AED
CPR + AED
Standard First Aid
BCLS + AED Instructor Course
CPR + AED Instructor Course
First-aid (Perform Workplace First Aid) Course
Occupational First Aid Course (OFAC)
Wilderness First Aid Courses
Short Courses
Basic Counselling and Coaching Skills
Work in a Dynamic Team (BASIC)
Covid-19 Training
Supervisory Training in Swabbing Operations
Swabber Training in Swabbing Operations
Supervisory Training in ART Swabbing Operations
Swabber Training in ART Swabbing Operations
Supervise ART Self-Swab
Infection Control + PPE
Supervisory Training in Mini QTC ART Swabbing Operations
3M N95 Qualitative FIT-Testing
Student Services
Student & Career Services
Course Module Objective Statements
E-Learning
Job Placement for WSQ Graduates
Transfer Withdrawal Policy
Refund Policy & Procedure
Media
News & Media
Testimonials
Life at HMI Institute
Our Testimonials
Share your Stories
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Select Course
SUPERVISORY TRAINING IN MINI QUICK TEST CENTRE ART SWABBING OPERATION
CARDIOPULMONARY RESUSCITATION (CPR) + AUTOMATED EXTERNAL DEFIBRILLATOR
CARE ASSISTANCE
FIRST-AID (PERFORM WORKPLACE FIRST AID)
BASIC CARDIAC LIFE SUPPORT (BCLS) + AED
EMERGENCY RESPONSE AND CRISIS MANAGEMENT
NURSING CARE FOR THE DECEASED
QUALITY IMPROVEMENT AND SAFE PRACTICES WITH 6S CONCEPT
SUPPORT IN STERILISATION SERVICE: ENTRY LEVEL
ASSIST IN PERIOPERATIVE PRACTICE: ENTRY LEVEL
ADMINISTRATION OF MEDICATION IN PREHOSPITAL CARE SETTING
CONTINUOUS IMPROVEMENT MANAGEMENT
MEDICATION DISPENSING
PATIENT EDUCATION AND ENGAGEMENT
PERIPHERAL VENEPUNCTURE FOR UPPER LIMBS
OCCUPATIONAL FIRST AID COURSE
STANDARD FIRST AID (SFA)
OCCUPATIONAL FIRST AID COURSE (REFRESHER)
HEALTH COACHING TRAINING PROGRAMME
ADAPTING TO CHANGE
BUILDING RESILIENCE DURING A TRANSITION
CREATIVITY AND INNOVATION IN HEALTHCARE
DATA PRIVACY, PROTECTION AND CYBERSECURITY
EFFECTIVE COMMUNICATION
FACILITATING LEARNING @ WORK
PREPARING AND PERFORMING AT THE WORKPLACE
SERVICE EXCELLENCE IN HEALTHCARE
TEAM BUILDING AND DEVELOPMENT
FRONTLINE SERVICES MANAGEMENT
SUPPORT SERVICE TO SENIORS
CARE TRANSITION IN NURSING
CLINICAL TEACHING AND SUPERVISION
LEARNER ASSESSMENTS
LEARNING AND DEVELOPMENT
CLIENT SUPERVISION
CARE ASSISTANCE
CARE ASSISTANCE
EMERGENCY RESPONSE AND CRISIS MANAGEMENT
ETHICS, VALUES AND LEGISLATION
INTERVENTION IMPLEMENTATION
PRACTICE SUPERVISION
RESILIENCE AND SELF-CARE
POWER UP YOUR RESILIENCE: ARM YOURSELF WITH TOOLS TO STRENGTHEN YOUR RESILIENCE
CAREGIVER TRAINING: CARING FOR THE ELDERLY
COMPANY EMERGENCY RESPONSE TEAM (CERT) FIRST AIDER COURSE
BILLING PROCEDURES
CLIENT ASSESSMENT IN THERAPY SUPPORT
CLIENT EDUCATION IN THERAPY SUPPORT
CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES
EFFECTIVE COMMUNICATION IN NURSING
GROUP THERAPY PLANNING AND IMPLEMENTATION
INTER-PROFESSIONAL COLLABORATION
INTERVENTION IMPLEMENTATION IN THERAPY SUPPORT
MOBILITY AND AMBULATION ASSISTANCE IN NURSING
NUTRITION AND FLUIDS MANAGEMENT IN NURSING
PATIENT ASSESSMENT IN PREHOSPITAL CARE, AIRWAY MANAGEMENT AND RESPIRATORY CARE
PATIENT CARE DELIVERY IN NURSING
PRACTICE INFECTION PREVENTION AND CONTROL IN HEALTHCARE
PREHOSPITAL EMERGENCY CARE
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
RESPIRATORY CARE IN NURSING
WORKPLACE SAFETY AND HEALTH
ADAPTING TO CHANGE
TEAM BUILDING AND DEVELOPMENT
EFFECTIVE COMMUNICATION
CREATIVITY AND INNOVATION IN HEALTHCARE
SERVICE EXCELLENCE IN HEALTHCARE
DATA PRIVACY, PROTECTION AND CYBERSECURITY
FACILITATING LEARNING @ WORK
PREPARING AND PERFORMING AT THE WORKPLACE
BUILDING RESILIENCE DURING A TRANSITION
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
WOUND MANAGEMENT IN NURSING
BASIC COUNSELLING AND COACHING SKILLS
STOMA MANAGEMENT
TRACHEOSTOMY CARE
BCLS+AED INSTRUCTOR COURSE
BIG DATA AND HEALTHCARE SUPPLY CHAIN MANAGEMENT
CREATING A SUCCESSFUL MENTORING PROGRAM @ THE WORKPLACE (ADVANCED LEVEL)
POSITIVE PERFORMANCE APPRAISAL DISCUSSIONS (FOR APPRAISEES)
STRATEGIC HR AND THE FUTURE OF HR
HEALTHCARE MATERIALS MANAGEMENT
HEALTHCARE INVENTORY MANAGEMENT
HEALTHCARE PURCHASING
SOLVE PROBLEM & MAKE DECISIONS @ OPERATIONS LEVEL
CREATIVE SOLUTIONING THROUGH CREATIVE THINKING
BUILDING RESILIENCE DURING A TRANSITION
EMOTIONAL INTELLIGENCE AT THE WORKPLACE
BIG DATA AND HEALTHCARE SUPPLY CHAIN MANAGEMENT●
BUILDING RESILIENCE DURING A TRANSITION●
CREATING A SUCCESSFUL MENTORING PROGRAM @ THE WORKPLACE (ADVANCED LEVEL)●
CREATIVE SOLUTIONING THROUGH CREATIVE THINKING●
EMOTIONAL INTELLIGENCE AT THE WORKPLACE●
HEALTHCARE INVENTORY MANAGEMENT●
HEALTHCARE MATERIALS MANAGEMENT●
HEALTHCARE PURCHASING●
POSITIVE PERFORMANCE APPRAISAL DISCUSSIONS (FOR APPRAISEES)●
SOLVE PROBLEM & MAKE DECISIONS @ OPERATIONS LEVEL●
STRATEGIC HR AND THE FUTURE OF HR●
ASSIST IN DAILY ACTIVITIES OF LIVING (ADL) IN THERAPY SUPPORT
ASSIST IN REHABILATIVE ACTIVITIES IN THERAPY SUPPORT
ASSIST IN SERVING PRESCRIBED MEDICATIONS
GROUP THERAPY PLANNING AND IMPLEMENTATION OF ACTIVITIES
IMPLEMENT INDIVIDUALISED CARE PLAN IN THERAPY
INSIGHT INTO COMMUNITY PERSPECTIVES
PROFESSIONAL, ETHICAL AND LEGAL SAFE PRACTICES
CREATIVITY AND INNOVATION IN HEALTHCARE.
CREATIVITY AND INNOVATION IN HEALTHCARE
PRIMARY CARE COORDINATOR PREPARATORY COURSE ON CHRONIC DISEASE MANAGEMENT
INTER-PROFESSIONAL COLLABORATION
FRONTLINE SERVICES MANAGEMENT
NURSING CARE FOR THE DECEASED
PATIENT CARE DELIVERY IN NURSING
RESPIRATORY CARE IN NURSING
CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
WORKPLACE SAFETY AND HEALTH
ENHANCING PATIENT EXPERIENCE
LEAN IN HEALTHCARE CERTIFICATION – YELLOW BELT
LEAN IN HEALTHCARE CERTIFICATION – GREEN BELT
CERTIFICATE IN COMMUNITY CARE
BASIC ACTIVITIES OF DAILY LIVING
PERFORM BASIC HYGIENE CARE
PERFORM TUBE FEEDING
EMPOWERING CAREGIVERS - POWER UP YOUR RESILIENCE
NEWBORN CARE
MEDICATION MANAGEMENT IN NURSING
PATIENT CARE DELIVERY IN NURSING (COMMUNITY CARE)
INTERVENTION IMPLEMENTATION (COMMUNITY CARE)
HEALTH COACHING: STARTING STRONG
PERIPHERAL VENEPUNCTURE FOR UPPER LIMBS
STANDARD FIRST AID + AUTOMATED EXTERNAL DEFIBRILLATOR PROVIDER COURSE
CLINICAL TEACHING AND SUPERVISION
RESPIRATORY CARE IN NURSING
FRONTLINE SERVICES MANAGEMENT●
PATIENT EDUCATION AND ENGAGEMENT●
CONTINUOUS IMPROVEMENT MANAGEMENT●
PATIENT CARE DELIVERY IN NURSING
GENERAL ACP FACILITATOR COURSE
AAC VOLUNTEER FOUNDATIONAL TRAINING
CLINICAL SUPPORT FOR CARE SUPPORT ASSOCIATES
IMPLEMENTING CONTINUOUS IMPROVEMENT MANAGEMENT
SUPPORT SERVICE TO SENIORS
CARING TO GO BEYOND: ELEVATING HEALTHCARE EXCELLENCE
COMMUNICATE WITH IMPACT: STRATEGIES FOR EFFECTIVE COMMUNICATION
COMMUNICATION - A STORY TELLING BOOTCAMP
EFFECTIVE COMMUNICATION AT WORK
EXCEL: ANALYSE TRENDS THROUGH RESOURCE MANAGEMENT
EXCEL: INCREASE PRODUCTIVITY AND PROCESS BY MANIPULATING DATA
FOSTERING CLARITY, MINIMISING MISCOMMUNICATIONS
GAINING LEADERSHIP PERSPECTIVE AS A NEW SUPERVISOR
TURNING CHALLENGES INTO OPPORTUNITIES: DEALING WITH DIFFICULT CUSTOMERS
UNLOCKING FLEXIBILITY IN LEARNING: MASTERING AGILITY FOR LIFELONG SUCCESS
EMBRACING DIFFICULT CONVERSATION WITH EASE
SUPERVISORY TRAINING IN MINI QUICK TEST CENTRE ART SWABBING OPERATION
CARDIOPULMONARY RESUSCITATION (CPR) + AUTOMATED EXTERNAL DEFIBRILLATOR
CARE ASSISTANCE
FIRST-AID (PERFORM WORKPLACE FIRST AID)
BASIC CARDIAC LIFE SUPPORT (BCLS) + AED
EMERGENCY RESPONSE AND CRISIS MANAGEMENT
NURSING CARE FOR THE DECEASED
QUALITY IMPROVEMENT AND SAFE PRACTICES WITH 6S CONCEPT
SUPPORT IN STERILISATION SERVICE: ENTRY LEVEL
ASSIST IN PERIOPERATIVE PRACTICE: ENTRY LEVEL
ADMINISTRATION OF MEDICATION IN PREHOSPITAL CARE SETTING
CONTINUOUS IMPROVEMENT MANAGEMENT
MEDICATION DISPENSING
PATIENT EDUCATION AND ENGAGEMENT
PERIPHERAL VENEPUNCTURE FOR UPPER LIMBS
OCCUPATIONAL FIRST AID COURSE
STANDARD FIRST AID (SFA)
OCCUPATIONAL FIRST AID COURSE (REFRESHER)
HEALTH COACHING TRAINING PROGRAMME
ADAPTING TO CHANGE
BUILDING RESILIENCE DURING A TRANSITION
CREATIVITY AND INNOVATION IN HEALTHCARE
DATA PRIVACY, PROTECTION AND CYBERSECURITY
EFFECTIVE COMMUNICATION
FACILITATING LEARNING @ WORK
PREPARING AND PERFORMING AT THE WORKPLACE
SERVICE EXCELLENCE IN HEALTHCARE
TEAM BUILDING AND DEVELOPMENT
FRONTLINE SERVICES MANAGEMENT
SUPPORT SERVICE TO SENIORS
CARE TRANSITION IN NURSING
CLINICAL TEACHING AND SUPERVISION
LEARNER ASSESSMENTS
LEARNING AND DEVELOPMENT
CLIENT SUPERVISION
CARE ASSISTANCE
CARE ASSISTANCE
EMERGENCY RESPONSE AND CRISIS MANAGEMENT
ETHICS, VALUES AND LEGISLATION
INTERVENTION IMPLEMENTATION
PRACTICE SUPERVISION
RESILIENCE AND SELF-CARE
POWER UP YOUR RESILIENCE: ARM YOURSELF WITH TOOLS TO STRENGTHEN YOUR RESILIENCE
CAREGIVER TRAINING: CARING FOR THE ELDERLY
COMPANY EMERGENCY RESPONSE TEAM (CERT) FIRST AIDER COURSE
BILLING PROCEDURES
CLIENT ASSESSMENT IN THERAPY SUPPORT
CLIENT EDUCATION IN THERAPY SUPPORT
CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES
EFFECTIVE COMMUNICATION IN NURSING
GROUP THERAPY PLANNING AND IMPLEMENTATION
INTER-PROFESSIONAL COLLABORATION
INTERVENTION IMPLEMENTATION IN THERAPY SUPPORT
MOBILITY AND AMBULATION ASSISTANCE IN NURSING
NUTRITION AND FLUIDS MANAGEMENT IN NURSING
PATIENT ASSESSMENT IN PREHOSPITAL CARE, AIRWAY MANAGEMENT AND RESPIRATORY CARE
PATIENT CARE DELIVERY IN NURSING
PRACTICE INFECTION PREVENTION AND CONTROL IN HEALTHCARE
PREHOSPITAL EMERGENCY CARE
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
RESPIRATORY CARE IN NURSING
WORKPLACE SAFETY AND HEALTH
ADAPTING TO CHANGE
TEAM BUILDING AND DEVELOPMENT
EFFECTIVE COMMUNICATION
CREATIVITY AND INNOVATION IN HEALTHCARE
SERVICE EXCELLENCE IN HEALTHCARE
DATA PRIVACY, PROTECTION AND CYBERSECURITY
FACILITATING LEARNING @ WORK
PREPARING AND PERFORMING AT THE WORKPLACE
BUILDING RESILIENCE DURING A TRANSITION
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
WOUND MANAGEMENT IN NURSING
BASIC COUNSELLING AND COACHING SKILLS
STOMA MANAGEMENT
TRACHEOSTOMY CARE
BCLS+AED INSTRUCTOR COURSE
BIG DATA AND HEALTHCARE SUPPLY CHAIN MANAGEMENT
CREATING A SUCCESSFUL MENTORING PROGRAM @ THE WORKPLACE (ADVANCED LEVEL)
POSITIVE PERFORMANCE APPRAISAL DISCUSSIONS (FOR APPRAISEES)
STRATEGIC HR AND THE FUTURE OF HR
HEALTHCARE MATERIALS MANAGEMENT
HEALTHCARE INVENTORY MANAGEMENT
HEALTHCARE PURCHASING
SOLVE PROBLEM & MAKE DECISIONS @ OPERATIONS LEVEL
CREATIVE SOLUTIONING THROUGH CREATIVE THINKING
BUILDING RESILIENCE DURING A TRANSITION
EMOTIONAL INTELLIGENCE AT THE WORKPLACE
BIG DATA AND HEALTHCARE SUPPLY CHAIN MANAGEMENT●
BUILDING RESILIENCE DURING A TRANSITION●
CREATING A SUCCESSFUL MENTORING PROGRAM @ THE WORKPLACE (ADVANCED LEVEL)●
CREATIVE SOLUTIONING THROUGH CREATIVE THINKING●
EMOTIONAL INTELLIGENCE AT THE WORKPLACE●
HEALTHCARE INVENTORY MANAGEMENT●
HEALTHCARE MATERIALS MANAGEMENT●
HEALTHCARE PURCHASING●
POSITIVE PERFORMANCE APPRAISAL DISCUSSIONS (FOR APPRAISEES)●
SOLVE PROBLEM & MAKE DECISIONS @ OPERATIONS LEVEL●
STRATEGIC HR AND THE FUTURE OF HR●
ASSIST IN DAILY ACTIVITIES OF LIVING (ADL) IN THERAPY SUPPORT
ASSIST IN REHABILATIVE ACTIVITIES IN THERAPY SUPPORT
ASSIST IN SERVING PRESCRIBED MEDICATIONS
GROUP THERAPY PLANNING AND IMPLEMENTATION OF ACTIVITIES
IMPLEMENT INDIVIDUALISED CARE PLAN IN THERAPY
INSIGHT INTO COMMUNITY PERSPECTIVES
PROFESSIONAL, ETHICAL AND LEGAL SAFE PRACTICES
CREATIVITY AND INNOVATION IN HEALTHCARE.
CREATIVITY AND INNOVATION IN HEALTHCARE
PRIMARY CARE COORDINATOR PREPARATORY COURSE ON CHRONIC DISEASE MANAGEMENT
INTER-PROFESSIONAL COLLABORATION
FRONTLINE SERVICES MANAGEMENT
NURSING CARE FOR THE DECEASED
PATIENT CARE DELIVERY IN NURSING
RESPIRATORY CARE IN NURSING
CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE
WORKPLACE SAFETY AND HEALTH
ENHANCING PATIENT EXPERIENCE
LEAN IN HEALTHCARE CERTIFICATION – YELLOW BELT
LEAN IN HEALTHCARE CERTIFICATION – GREEN BELT
CERTIFICATE IN COMMUNITY CARE
BASIC ACTIVITIES OF DAILY LIVING
PERFORM BASIC HYGIENE CARE
PERFORM TUBE FEEDING
EMPOWERING CAREGIVERS - POWER UP YOUR RESILIENCE
NEWBORN CARE
MEDICATION MANAGEMENT IN NURSING
PATIENT CARE DELIVERY IN NURSING (COMMUNITY CARE)
INTERVENTION IMPLEMENTATION (COMMUNITY CARE)
HEALTH COACHING: STARTING STRONG
PERIPHERAL VENEPUNCTURE FOR UPPER LIMBS
STANDARD FIRST AID + AUTOMATED EXTERNAL DEFIBRILLATOR PROVIDER COURSE
CLINICAL TEACHING AND SUPERVISION
RESPIRATORY CARE IN NURSING
FRONTLINE SERVICES MANAGEMENT●
PATIENT EDUCATION AND ENGAGEMENT●
CONTINUOUS IMPROVEMENT MANAGEMENT●
PATIENT CARE DELIVERY IN NURSING
GENERAL ACP FACILITATOR COURSE
AAC VOLUNTEER FOUNDATIONAL TRAINING
CLINICAL SUPPORT FOR CARE SUPPORT ASSOCIATES
IMPLEMENTING CONTINUOUS IMPROVEMENT MANAGEMENT
SUPPORT SERVICE TO SENIORS
CARING TO GO BEYOND: ELEVATING HEALTHCARE EXCELLENCE
COMMUNICATE WITH IMPACT: STRATEGIES FOR EFFECTIVE COMMUNICATION
COMMUNICATION - A STORY TELLING BOOTCAMP
EFFECTIVE COMMUNICATION AT WORK
EXCEL: ANALYSE TRENDS THROUGH RESOURCE MANAGEMENT
EXCEL: INCREASE PRODUCTIVITY AND PROCESS BY MANIPULATING DATA
FOSTERING CLARITY, MINIMISING MISCOMMUNICATIONS
GAINING LEADERSHIP PERSPECTIVE AS A NEW SUPERVISOR
TURNING CHALLENGES INTO OPPORTUNITIES: DEALING WITH DIFFICULT CUSTOMERS
UNLOCKING FLEXIBILITY IN LEARNING: MASTERING AGILITY FOR LIFELONG SUCCESS
EMBRACING DIFFICULT CONVERSATION WITH EASE
Select Language
English
Select Venue
Home-Based Learning
Devan Nair Institute #06-03
SPD Headquarters (1pm)
Devan Nair Institute #02-02A
Devan Nair Institute #02-02B
Devan Nair Institute #02-02A & #02-02B
Online via ZOOM (2pm)
Devan Nair Institute #01-01 & #01-02 (1pm)
Northpoint City (1.30pm)
Clear
COURSE NAME :
TURNING CHALLENGES INTO OPPORTUNITIES: DEALING WITH DIFFICULT CUSTOMERS
COURSE DATE(S) :
21 Jan 20259:00 AM - 5:00 PM
22 Jan 20259:00 AM - 5:00 PM
VENUE:
Devan Nair Institute #06-03
LANGUAGE:
English
ELIGIBLE FOR SLOT RENEWAL:
SLOTS AVAILABLE
20
Course Fee:
$ 1180
REGISTER
